Terms and Conditions
Prices published on this website are subject to change without notice. Written estimates are valid for 30 days. An estimate not accepted within 30 days may be modified.
2. Terms of payment
ALL orders must be prepaid due to the speed of our delivery. In the event that the details of an order/work have been changed and an unpaid balance is created, the card used to place the original order will be charged. Charges will normally occur within 24-48 hours of the modification, but may take up to 45 days depending on our current workload as these charges must first be verified individually by a human.
3. Late payments
All payments not received within 30 days from the date the order was placed or on the agreed date will incur a 20% late charge.
GraphicGroupLlc.com reserves the right to update the coating or quantity, at no extra charge, of any product ordered (excluding mail pieces or unless otherwise stated in the details/special instructions). GraphicGroupLlc.com also reserves the right to use its own discretion in refusing to print anything that it considers inappropriate or that is known to be illegal. GraphicGroupLlc.com is not liable for any damages resulting from unintentional violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal ownership of all material sent to GraphicGroupLlc.com for printing and/or publication.
5. Order Approval / Review
GraphicGroupLlc.com does not have and assumes no obligation to test or review the content or design of your order. Even if a GraphicGroupLlc.com customer service representative has asked for the attributes of one of your previous orders, you do not have the right or should assume that GraphicGroupLlc.com will review any other order you place. Orders are printed on an "as shipped" basis and the client is fully responsible for the final verification and approval of the proof and design prior to submission to the printing process. GraphicGroupLlc.com does NOT make any changes to the client's files. Once you submit an order to the printing process, you agree that you are completely satisfied with the design and content of the document and accept responsibility for any errors in it. GraphicGroupLlc.com will assume that you have verified that the spelling, grammar, content and layout, etc. are all correct and will not accept any responsibility for errors such as misspellings, graphics, grammar, damaged fonts, punctuation, transparency, overprinting, inappropriate design, bleed, wrong cut or fold lines, die-cut lines or crop marks, sizing, etc.
GraphicGroupLlc.com does not provide proof of any order unless requested by the client as part of the ordering process and is an available option for the product. If you request a proof, then it is your responsibility to verify the proof with the original (and correct any spelling or grammatical errors, etc.).
If a proof is requested, then your work will not be processed or considered ready for production until you have approved the proof in writing. Please note that this may affect the turnaround time of the job.
6. Current offers
To receive the discounts associated with Graphic Group LLC's "Current Offers", you must enter the appropriate/relevant promotion code when you place your order. If you do not enter the appropriate/relevant promotion code, you will NOT receive a discount and discounts will not be applied retroactively after the order has been placed.
Cancelled orders require compensation for expenses incurred and related obligations at the time of cancellation. Due to the speed of our delivery, you can only cancel a job on the same business day you place your order. Cancellation must occur before the cut-off time that applies to your order and related products that have been ordered. A minimum charge of $35 + 3% of the total cost of the job (including shipping) applies to cancelled jobs. No refunds will be given for cancelled orders after the business day order has been placed. In such cases, we will issue a store credit.
8. General refund policy
Under no circumstances will Graphic Group, LLC issue a refund. We only issue store credit.
9. Credit card refund/forced collection policy
All problems and/or disputes regarding products or services purchased by GraphicGroupLlc.com credit card authorization will be handled between the client and GraphicGroupLlc.com. By accepting these terms and conditions the client agrees never to return a purchase for any reason.
10 Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit cannot be combined with any special promotion or otherwise.
11. Accuracy of specifications
Quotations are based on the accuracy of the specifications provided. GraphicGroupLlc.com may re-quote a work at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed on GraphicGroupLlc.com are, to the client's knowledge, correct, and there are no conditions or agreements regarding the order that are not written or accompany the order.
GraphicGroupLlc.com's liability shall be limited to the sale price stated to the client of any defective goods, and in no event shall it include special, consequential, incidental, indirect or similar damages, including without limitation, loss of profit. GraphicGroupLlc.com warrants that each product manufactured meets the industry standard for that product and is free from any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. GraphicGroupLlc.com makes no other warranties and no action or word of GraphicGroupLlc.com or its officers, employees or agents shall constitute a warranty.
13. Law and Arbitration
Any dispute between any party to this Agreement or any claim by one party against another arising out of or relating to this Agreement or any alleged breach thereof shall be determined by arbitration in accordance with the commercial arbitration rules then in effect with the American Arbitration Association. The arbitration shall take place in Clearwater, FL, and shall be subject to the substantive law of the State of FL. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding on the parties to the dispute without right of appeal. Judgment on any such decision may be entered in any court having jurisdiction thereof, or an application may be made to such court for judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys' fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-executing party as determined in such arbitration.
The client declares that he has the legal right to produce all printed materials ordered from GraphicGroupLlc.com. In the event that an accusation, claim or demand, or an arbitration, action or proceeding (collectively, a "Claim") is made or initiated against GraphicGroupLlc.com based on, relating to or arising out of the alleged wrongful acts of clients, or alleging that the print made or product produced by GraphicGroupLlc.com ordered by the client (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains material that is libelous, defamatory, scandalous or obscene, the client shall indemnify and hold Graphic Group, Llc harmless from and against any loss, damage, cost and expense arising from or related to the claim including without limitation; (1. ) GraphicGroupLlc's defense against such claim; (2.) the payment of any judgment or award against the client; and (3.) the reimbursement to GraphicGroupLlc.com of any legal fees and expenses reasonably incurred in responding.
15. Electronic manuscripts/images
GraphicGroupLlc.com is not responsible for accidental loss or damage to media supplied by the client or for errors in the artwork supplied by the client. Until GraphicGroupLlc.com is able to evaluate the digital entry, no claim or promise is made about our ability to work with submitted digital works, and no liability is assumed for any problems that may arise. Any additional translation, editing or programming required to use the files supplied by the client will be charged at our current rates. GraphicGroupLlc.com does not archive your work any longer than necessary
Customer alterations must be specified in writing and must include any corrections or changes to the original specifications. Such work will be charged at our current design rate.
17. Pre-Press Proofs and Hard Copy
Upon client request, GraphicGroupLlc.com will submit color proofs for client review and approval. Shipping costs can be
17. Prepress/hardness testing
Upon client request, GraphicGroupLlc.com will submit color proofs for client review and approval. Shipping costs may be assessed when a proof is sent by mail, courier or any other means other than pickup. To request a proof, you must order it through the website's shopping cart system when placing your print order. Proofs must be returned to GraphicGroupLlc.com marked "OK" or "Revised proof required" and signed by the client. Until the proof is returned, no additional work will be done. GraphicGroupLlc.com will not be responsible for undetected production errors if:
The client waives the testing;
The job is printed by the client's written OK;
Change requests are communicated verbally.
All requests for changes of any kind must be made in writing to avoid errors.
18. Color Proofs
Because of the differences in equipment, paper, inks and other conditions between color proofing and production press room operations, one would expect a "pleasing color variation" between the color proofs and the finished job [as determined by generally accepted technical business methods]. When such variation occurs, the performance will be considered acceptable.
The generally accepted commercial practice is about 10%.
20. Party delivery/collection
Charges for delivery of materials and supplies from the client or the client's supplier to GraphicGroupLlc.com are included in quotations unless otherwise specified. GraphicGroupLlc.com is not responsible for any delays and/or damages that occur during delivery. Title to completed work passes to the client upon delivery to the carrier at the point of shipment; or upon sending invoices for completed work or segments thereof, whichever occurs first. Orders with delivery or shipment selected will be shipped immediately upon completion.
Claims for defects, damage or faults must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, GraphicGroupLlc.com and the client will understand that the work has been accepted. By accepting the work, the client acknowledges that GraphicGroupLlc.com's performance has fully satisfied all terms, conditions and specifications. Any dispute over products or services purchased by GraphicGroupLlc.com credit card authorization will be handled between the client and GraphicGroupLlc.com.
22. Right to sub-contract
GraphicGroupLlc.com shall have the right to assign any part of the required work to another supplier.
23. Labor Warranty
We guarantee that all orders are within "gang run" specifications and are free of manufacturing defects. If any order does not conform to generally accepted trade standards, we will reprint the work or give the customer a credit at our discretion.
Printing time is based on when production begins.
When placing an order, we will print the corresponding size that has been selected, unless otherwise indicated in the details/special instructions.
If files are submitted that do not meet our bleed specifications, Graphic Group, LLC reserves the right to add a border to the artwork.
If files are submitted in RGB mode, you are authorizing Graphic Group, LLC to convert the file(s) to CMYK mode.